THESE ‘TERMS & CONDITIONS’ MAY VARY FROM TIME TO TIME. PLEASE MAKE SURE YOU REVIEW THEM REGULARLY – CURRENT TERMS FROM January 2022.Kiss My Fairy is operated by Kiss My Fairy SL, a Spanish company B16517849.
Shipping
UK Shipping –
• In the UK we use the Royal Mail for deliveries.
• Orders dispatches by the Royal Mail are NOT tracked.
• Standard delivery – all orders will be prepared and dispatched as quickly as possible (Monday – Friday ), which means that you should receive your order within 5 working days from the date it was dispatched, including on a Saturday.
• £3.50 for 5 working day delivery .
• We will try our best to make sure that all delivery times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
• If your order is not received within 5 working days from the date of dispatch, please email us at info@kissmyfairy.com
European Shipping –
• We ship from Ibiza to all European countries via www.correos.es ( Spanish postal service).
• Please allow a maximum of 15 days for delivery .
• Please contact us at info@kissmyfairy.com, if you do not receive your order 15 days after it is dispatched.
• Standard orders are NOT tracked.
Returns Procedure
If the goods are to be rejected, the Customer shall comply with the return procedure by emailing Kiss My Fairy (info@kissmyfairy.com) to notify their intention to return any goods.
In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund within 30 days of the date of delivery of the products. The Customer must notify Kiss My Fairy within 30 days of delivery and return the product before the refund can be issued.
We will examine the returned product and will notify you within 14 days if you are entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial refund (full refund of the goods less any postage costs). We must be informed of your want to return within 14 days of the postage date.
The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and any free gifts/samples received. It is the Customer’s responsibility to take reasonable care of the products until there return to Kiss My Fairy. Kiss My Fairy will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the Customer’s returned products.
Mobile appointments
Deposit payments are non refundable. We understand in these current times your plans might change so we are offering date changes up to 7 days before the appointment date. We do get busy so we need plenty of notice to accommodate any booking changes.
For mobile appointments we require payment in full one week before the appointment date please.
If you need to make a cancellation please do this prior to paying in full.
We value our make up and hair artist’s time so please understand we don’t accept cancellations for mobile appointments after payment has been made in full.
Please be aware we will need space by plug sockets in your holiday home and with good natural light to set up.
If you have booked in for a blow dry then please be ready for your appointment with your hair washed and left wet.
If you have booked in for a hair up please wash your hair the night before and have dry hair for your appointment. We need the hair not to be greasy or to soft and silky. If your hair is wet and you have a hair up or dry styling appointment you will be charged half the fee of a blow dry on top of your hair up/dry styling.
Please note we are not liable for any charges incurred from your hotel for visitor passes. Please contact your hotel for more information.
Our team are quite often booked with other clients after your appointments so please be ready for your appointment to start at the booked time.
Discounts and offers
Discount codes and promotions cannot be used in conjunction with any other offer unless otherwise stipulated.
Privacy Policy
Kiss My Fairy may ask you to provide certain information when you use the Website. You will know Kiss My Fairy is collecting information for future use because the web page will contain a link to this privacy policy.
The information collected may include:
Name
Address
Email address
Contact number
Kiss My Fairy may:
Send information to you which we think may be of interest to you like surveys and offers. Provide information relating to you or others if you indicate that you want to receive marketing material or similar communications. Provide other companies, such as advertisers, with statistical information about our customers, but we will not provide them with information that can be used to identify any individual customer. Use the information to customize the Website according to your interests.
While we endeavor to ensure that the contents of the site are accurate, errors or omissions may occur and we do not accept any liability in respect of them. Any links provided on the site are provided for your convenience – their inclusion does not imply any approval or endorsement by us. We have no control over these sites and accept no responsibility or liability in respect of them.
Any information passed through to Kiss My Fairy is managed in accordance with the Data Protection Act 1998 and is passed through an HTTP secure platform.
We may collect and process the following data about you:
Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website and purchasing goods.
If you contact us, we may keep a record of that correspondence.
Details of transactions you carry out through the Website and of the fulfillment of your orders.
Details of your visits to the Website.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We use information held about you in the following ways:
To ensure that content from the Website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
Our website uses cookies to distinguish you from other users on the website. This helps us to provide you with a good experience when you browse the website and also allows us to improve our website.
Credit card details are not retained online. The only information stored is a customer’s transaction history, name, address, phone number & e-mail address.
By submitting your email address in connection with the order/purchase process, you agree that we may use your email address to contact you for matters regarding your order and other promotional activity. If you wish to cancel your subscription to Kiss My Fairy mailings, you can do so at any time by scrolling to the bottom of the email and clicking on the unsubscribe link. Alternatively, email info@kissmyfairy.com with a request to be removed.
Removal from our records
You may at any time ask us to remove your personal details from our records by sending an email to info@kissmyfairy.com.
Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Reviews
Whenever you submit a review you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable.
This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, and you indemnify us for any breach of these warranties.
Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.
We have the right to remove any material or posting you make on the Website if, in our opinion, such material does not comply with the content standards set out above.
